Safety is our top priority, please read our Terms and Conditions:
Time, Distance and Routes:Please note that the time and distance of our Experiences may vary depending on numerous factors such as weather conditions, water conditions, rider ability and traffic conditions. Depending on the time of the year (peak or off-peak) and tidal movements, the routes of our Experiences may also change.
Customer Requirements:It is mandatory that all customers must read, write and understand English to be eligible to participate in our experiences. As per Self Hire and Drive Regulations, customers are not allowed to be under the influence of ALCOHOL OR DRUGS at anytime while on Watersports NSW’s vessels, breathalysing testing may be orchestrated to ensure customers are fit to ride. Integral to our product is a very comprehensive safety briefing which is essential for all participants to view and understand. All participants must complete the accompanying test prior to departure on any of our experiences. Customers must present the credit card used for online purchases with matching ID.
Age Restrictions:16 years old is the age restriction to drive your own jet car with parental consent to be signed at the marina on the day. 16-17 year olds can not take a passenger unless the passenger is over the age of 18. Children are required to pass the height restriction for passengers of 1.25mtrs to be a passenger in the vessel..
Weight Restrictions:Our jetcars can be comfortably twin shared at no extra cost. The conditions are that the combined body weight does not exceed 250 kg
Customer Cancellations:Watersports NSW has a strict cancellation policy which requires a minimum of 24 hours notice prior to departure date from January 19th to December 25th and from December 26th to January 18th we require 48 hours notice (also school holidays). If you are unable to attend on the due booking date you may forfeit your tour.
Cancellation by Watersports NSW or the Activity supplier:Should it be necessary for Watersports NSW to have to cancel due to circumstances beyond their control, a full refund will be made to the customer, if rescheduling is not possible.
Weather:Watersports NSW operate in most conditions providing wet weather gear. Should the weather be very bad due to storms or extreme conditions all reasonable steps will be taken to reschedule the booking, Should this not be possible a full refund will be given to our customers.
Gift Vouchers and Activity Supplier Vouchers:Vouchers are non-refundable, not transferable, and not redeemable for cash. Once a booking is made using a gift voucher or a voucher from an activity supplier the same cancellation policy applies as above; Gift Vouchers purchased with Watersports NSW will not be refunded under any circumstances.
Watersports NSW Booking Requirements: Watersports NSW requires all tours to be paid in full at the time of booking.
