Customer Cancellations:Watersports NSW has a strict cancellation policy which requires a minimum of 48hours prior to departure date. If you need to reschedule we will do our best based on availability. All group bookings require a 7 day notice prior to departure for cancellation.
Cancellation by Watersports NSW or the Activity supplier:Should it be necessary for Watersports NSW to have to cancel due to circumstances beyond their control, a full refund will be made to the customer, if rescheduling is not possible.
Weather:Watersports NSW operate in most conditions. Should the weather be very bad due to storms or extreme conditions all reasonable steps will be taken to reschedule the booking, Should this not be possible a full refund will be given to our customers.
Gift Vouchers and Activity Supplier Vouchers:Vouchers are non-refundable, not transferable, and not redeemable for cash. Once a booking is made using a gift voucher or a voucher from an activity supplier the same cancellation policy applies as above; notice of cancellation must be made minimally 48 hours prior to the due date. Gift Vouchers purchased with Watersports NSW will not be refunded under any circumstances. If due process of 48 hour notice has not been made the gift voucher will be forfeited.
Watersports NSW Booking Requirements:Watersports NSW requires all tours to be paid in full at the time of booking.
