Watersports NSW

Effective Date: 28 August 2026

Watersports NSW Jetcars (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Watersports NSW, including when you visit our website, make an enquiry, make a booking, participate in our activities, contact us by phone, email or social media, or otherwise deal with us.

By using our services or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Watersports NSW
Australia

For privacy-related enquiries, please contact us using the contact details provided on our website or through our business contact channels.

2. Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Full name
• Date of birth or age where required for participation or safety purposes
• Residential or postal address
• Email address
• Telephone or mobile number
• Booking and payment information
• Information relating to your participation in our activities
• Driver licence or identification information where required for legal, insurance or operational purposes
• Emergency contact details
• Information provided through booking forms, waivers or customer questionnaires
• Communications and correspondence between you and us
• Photos and videos taken during our activities or events
• Information provided through our website, social media pages or online booking platforms
• Technical information such as IP address, browser type and website usage information where collected through our website.

We only seek information that is reasonably necessary for operating our business, providing our services, managing bookings, meeting legal obligations, and maintaining customer and participant safety.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• Make a booking
• Submit an enquiry
• Complete a booking or waiver form
• Contact us by telephone, email, text message or social media
• Visit or use our website
• Purchase a gift voucher
• Participate in a Jetcars or watersports activity
• Enter a competition or promotion
• Subscribe to marketing communications
• Provide information to our staff or representatives.

We may also receive information from third parties, such as booking platforms, payment providers, corporate event organisers, travel agents or other businesses involved in arranging your booking.

4. How We Use Your Information

We may use your personal information to:

• Process and manage bookings
• Provide our Jetcars and watersports services
• Communicate with you about your booking
• Confirm payments and issue invoices or receipts
• Contact you regarding changes, cancellations, weather conditions or operational matters
• Verify information where required for safety, insurance or legal purposes
• Manage customer waivers and participation requirements
• Respond to enquiries and customer requests
• Improve our services and customer experience
• Manage complaints or disputes
• Maintain business and financial records
• Meet our legal, regulatory and insurance obligations
• Prevent fraud, misuse or unlawful activity
• Send marketing communications where permitted by law and where you have consented or we are otherwise legally permitted to do so.

We will not use your personal information for purposes that are unrelated to our business activities unless we have a lawful basis to do so.

5. Photography and Video

During our activities and events, photographs and video footage may be taken for operational, promotional, advertising and social media purposes.

Where appropriate, we may use photographs or videos containing customers in:

• Our website
• Social media
• Advertising
• Promotional material
• Brochures and other marketing material.

Where consent is required, we will seek appropriate consent before using identifiable images for promotional purposes.

If you do not wish to appear in promotional photography or video, please advise our staff.

If you believe an image or video of you has been used inappropriately or without appropriate consent, please contact us and we will consider your request.

6. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services.

These third parties may include:

• Online booking platforms
• Payment processors and financial institutions
• Website and IT service providers
• Email and SMS service providers
• Insurance providers and brokers
• Professional advisers, including accountants and lawyers
• Government agencies, regulators or law enforcement where required or authorised by law
• Contractors and service providers assisting us with our operations
• Corporate clients or event organisers where necessary to coordinate a booking
• Emergency services where necessary for participant safety.

We do not sell your personal information to third parties.

7. Overseas Disclosure

Some third-party technology, booking, payment, website, marketing or communication providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that appropriate privacy and security protections are in place and that information is handled in accordance with applicable privacy laws.

8. Marketing Communications

We may send you information about our services, promotions, special offers, events and other relevant business updates.

Where required, we will obtain your consent before sending electronic marketing communications.

You can unsubscribe from marketing communications at any time by:

• Following the unsubscribe instructions in the relevant communication; or
• Contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing booking, payment, safety matter or other transaction.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage and assist with marketing.

These technologies may collect information such as:

• IP address
• Browser and device information
• Pages visited
• Approximate location
• Website interactions
• Referral information.

We may use third-party analytics or advertising services to help us understand how customers use our website and improve our marketing.

You may be able to control or disable cookies through your browser settings.

10. Payment Information

Payments may be processed through third-party payment providers.

We generally do not store complete credit card or debit card details on our own systems. Payment information may instead be securely processed by the relevant payment provider in accordance with its own privacy and security practices.

You should review the privacy policy of the payment provider where appropriate.

11. Security of Personal Information

We take reasonable steps to protect personal information against:

• Misuse
• Loss
• Unauthorised access
• Modification
•  

Security measures may include appropriate access controls, password protection, secure systems and limiting access to personal information to people who reasonably require it for their role.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

12. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our services
• Maintain business and financial records
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements
• Maintain insurance records
• Protect the safety and interests of our customers and business.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.

13. Accessing and Correcting Your Information

You may request access to personal information we hold about you.

You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, please contact us using the contact details provided on our website.

We may need to verify your identity before providing access to or changing personal information.

14. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy requirements, you may contact us and provide details of your concern.

We will:

1. Acknowledge your complaint where appropriate;
2. Investigate the matter;
3. Consider the information available to us; and
4. Respond to you within a reasonable period.

We encourage you to contact us first so that we have an opportunity to resolve your concern.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Children and Young Participants

Our activities may have age and participation requirements.

Where we collect personal information relating to a child or young person, we may require information or consent from a parent, guardian or responsible adult, depending on the circumstances and requirements of the activity.

We take reasonable steps to ensure that information relating to children is handled appropriately and only used for legitimate business, safety, legal or operational purposes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be made available through our website and will include the date on which it was last updated.

17. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact:

Watersports NSW Jetcars

Email: info@watersportsnsw.com.au
Phone: 0475 002 000
Website: www.watersportsnsw.com.au

Last Updated: 28 August 2026

Important Notice

This Privacy Policy is intended as a general business privacy policy and should be reviewed against the specific way Watersports NSW Jetcars collects and handles customer information. It is recommended that the final policy be reviewed by an Australian privacy/legal professional before publication.